Job Description

Security Assistant

Major duties and responsibilities include:

• Monitor alarms and access control systems
• Trace and analyze access patterns. Program, assign, and remove user access permissions
• Update security and access control databases
• Remotely open and secure doors during routine and emergency operations.
• Generate required security and operational reports
• Assess on-scene behavior and determine when to dispatch law enforcement or other personnel.
• Respond to fire, access, intrusion, duress/panic, medical, psychiatric, and other emergency alarms.
• Respond to emergency digital paging system alerts.
• Monitor emergency weather alerts and transmit system-wide warnings when appropriate.
• Maintain radio and alarm activity logs, including dates, times, communications, and outcomes.
• Prepare and file completed reports based on activity records
• Perform and document emergency callback procedures as required
• Track critical information and report findings to the supervisor.
• Implement policies, procedures, and methods to protect information, personnel, property, facilities, operations, and materials
• Operate vehicle registration and visitor management programs
• Operate parking registration and photo identification equipment
• Issue and retrieve government keys and identification cards
• Review requests for and issue passes and identification documents
• Maintain accurate key inventory and accountability databases
• Maintain accountability records and logs for Police Officer badges issued.
• Conduct administrative (non-criminal) investigations into lost keys, passes, and PIV cards to assess compromised access and terminate permissions.
• Monitor and receive routine and emergency calls requiring police, fire, medical, or other emergency services
• Determine the nature and location of emergencies and prioritize events appropriately
• Commit police resources based on event type and make necessary notifications
• Coordinate follow-up communications for ongoing incidents
• Receive and process emergency calls while maintaining contact with law enforcement units on assignment
• Track and maintain the status and location of Police Officers
• Coordinate communications between agencies when necessary.
• Answer non-emergency calls for assistance
• Monitor and direct responses to security and life-safety communications, radio dispatches, telephone calls, and emergency circuits
• Receive and compile information from various sources related to police and emergency incidents
• Take action on intrusion, duress, and holdup alarms and direct or modify the responding personnel accordingly
• Coordinate with federal, state, and local law enforcement officials during emergencies
• Maintain orderly communication flow between the police dispatch center, agency leadership, and the workforce
• Operate communications and security equipment, including computers, multi-frequency radios, and multi-line telephone systems
• Support routine and emergency operations using a variety of communications and computer systems
• Perform system checks on dispatch center equipment and troubleshoot issues as they arise.
• Conduct equipment inventories and complete required records and logs
• Perform monthly alarm tests and submit operational status reports.
• Initiate work orders for malfunctioning circuits or equipment
• Enter, update, and retrieve information from various computer systems and sensitive databases
• Use state and National Crime Information Computer (NCIC) systems to access sensitive law enforcement data
• Query criminal histories, arrest warrants, driver's records, stolen property, vehicle registrations, firearms, and related information.
• Enter or update regional and national records/messages to assist with recovering stolen property or locating missing/endangered persons
• Gather and relay relevant information to law enforcement personnel in the field
• Use VA Police Software to research information, complete reports, logs, and vehicle registrations
• Compile and prepare reports on events occurring in the police control center.
• Generate police reports for routine, non-criminal incidents such as lost property or missing patients
• Process Courtesy Violations Notices (CVN) and U.S. District Court Violation Notices (USDCVN) per established policies.
• Complete special projects as assigned, including developing program statistics, reports, and related materials.

Work Schedule: Varies, 6:00 am - 6:00 pm and 6:00 pm - 6:00 am (on a rotating schedule)

Position Description/PD#: Security Assistant / PD00220A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Critical Skills Incentive (CSI): Not approved

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