Job Description
The Cybersecurity Analyst is responsible for reviewing and operating the cybersecurity tools at Community IT. This role includes tier-one administration and management of all cybersecurity systems, ensuring rapid response to alerts by adhering to established policies, procedures, and standards to protect customer information assets.
Key duties involve responding to alerts, reviewing reported phishing emails, and applying baseline cybersecurity configurations to safeguard client identities and data. Other duties include reviewing managed backup platforms, running test restore jobs and supporting our managed Security Awareness Training platform.
By ensuring timely responses to cybersecurity alerts, delivering effective training, and maintaining baseline configurations, the Cybersecurity Analyst adds value to Community IT clients. They also serve as a resource for the team, supporting the diverse range of cybersecurity systems in use.
RESPONSIBILITIES
Technical
Provide tier one operational support for the Cybersecurity Systems
Day to day administration of cybersecurity management and monitoring services such as SentinelOne, Huntress and BlackPoint
Perform initial incident analysis from our managed platforms and follow established processes and procedures for escalation and remediation
Support Community IT’s Security Awareness Training Platform
Support the deployment and configuration of training and phishing campaigns in our KnowBe4 Platform.
Review client reported phishing emails
Evaluate and recommend new training modules and features to incorporate into our best practice driven approach
Provide tier one level operational support to Centralized Systems platforms.
Inventory and account reconciliation in managed platforms
Audit configuration managed system configurations to ensure appropriate coverage
Update platform and process documentation
Monitor Backup platforms
Review backup job success
Run test restore jobs
Professional
Communicate and collaborate effectively with colleagues and other service delivery teams.
Assist with training and teaching the system
Gather feedback
Assist with client issues as needed
Commit to a culture of learning and growth
POSITION REQUIREMENTS
This position requires a 2-year degree in computer science or relevant job experience.
Experience working at an MSP or MSSP environment
Knowledge of computer networking concepts and protocols, and network security methodologies
Knowledge of cybersecurity and privacy principles
Knowledge of Microsoft 365
Knowledge of Google Workspace
Knowledge of MSSP platforms such as KnowBe4, Huntress, SentinelOne and BlackPoint
Basic Windows OS administration preferred
Basic Mac support experience preferred
Basic understanding of KQL queries
Security+ Certification or equivalent
Able to work independently
Strong attention to detail
Strong sense of ownership
Excellent collaborative skills
POSITION DETAILS AND CANDIDATE INFORMATION
Work arrangement and schedule
This is a 100% remote position with standard working hours of 9:00 a.m. to 5:00 p.m. Eastern Time. Team members work together in a virtual environment and are expected to be available, responsive, and engaged during these hours.
What success looks like
Successful candidates can balance and prioritize competing responsibilities while maintaining accuracy and following established procedures. They exercise sound judgment, recognize when additional guidance or expertise is needed, and ask for help promptly. Strong attention to detail, reliable follow-through, and clear communication are essential.
Our culture and mission
Community IT is an employee-owned company. We seek colleagues who are committed to serving our nonprofit clients and who want to be part of an engaged, collaborative virtual workplace. Team members are expected to contribute actively, share knowledge, support one another, and take ownership of the quality and impact of their work.
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